Piako Services Ltd t/as Teamsure Complaints Policy

Warren Mayall

Registered Financial Adviser (FSP475286)

insurance brokers

​​Teamsure is a member of Financial Services Complaints Limited (FSCL) and as part of our membership, and in order to provide the best client service possible, we provide a fair, transparent and timely resolution of complaints and disputes.

 If you are not satisfied with a product or service provided by Teamsure please contact us concerning your complaint. We will immediately acknowledge your complaint and will advise you of the steps we are taking to resolve the matter.

If you are unable to contact us, or wish to speak with someone else please contact Dave Penfold, National Manager New Zealand, PSC Connect Insurance Brokers. Phone: 09 358 1186 or Mob: 021 409 400. Email: dpenfold@pscconnect.co.nz

We will try to resolve your complaint quickly and fairly, however, should we be unable to attend to your complaint within 24 hours, we will advise you of this and endeavor to resolve the matter within 20 working days of receipt.

If you remain dissatisfied, you have the right to refer your complaint to Financial Services Complaints Limited (FSCL) for further consideration and/or adjudication. They can be contacted at:

Financial Services Complaints Limited (FSCL)
Phone: Free call within NZ - 0800 347257
From overseas – +64 4 472 3725
Fax: +64 4 472 3727
Email: info@fscl.org.nz
Website: www.fscl.org.nz

P O Box 5967
Lambton Quay
Wellington 614.